JURNAL

ISSN : 2339 - 1278

Akademi Manajemen Administrasi Yogyakarta

Jl. Brawijaya No. 101, Ring Road Selatan, Yogyakarta

E-mail : lppm@amayogyakarta.ac.id
Fax/Telp. (0274) 2818878

Detail Jurnal

TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BANTUL D.I.YOGYAKARTA

Volume :Volume 05
Penulis : Ary Subiyantoro
Kategori : Manajemen
Baca : PDF
Unduh : Download

This study aims to find out: 1) To determine the level of community satisfaction towards public services in the field of population administration at the Population and Civil Registration Office of Bantul Regency D.I. Yogyakarta.

The research method used is a quantitative method with a sample of 103 students from a population of 140 students. Data collection techniques using the method of observation, interviews, documentation, literature and questionnaires. While the method of data analysis the author uses the method of testing the characteristics of respondents, Test Validity and reliability, normality test, Analysis of the Coefficient of Determinants (R2), Partial Test (t test), Simultaneous test (F test), and Ui Multiple Regression.

The results of the study can be concluded that: 1) the service requirements with the type of service are appropriate and entered into the good category. the average value of elements is 3.06 2) service procedures in the Department of Population and Civil Registration District. Bantul is easy or in the good category. service procedure the average value of the element is 2.95 (b) 3) the timeliness of service in the Department of Population and Civil Registration District. Bantul is right and falls into the good category. the average value of the element is 2.81 (b) 4) In general, the index of community satisfaction with services provided by the Population and Civil Registration Service of Bantul Regency in Yogyakarta is 76.11 which is at the IKM 62.51-81.25 conversion interval value with quality service B (good), meaning that the performance of the Department of Population and Civil Registration of Bantul Regency in providing community services is good.

 

Keywords: Satisfaction, public service, population administration

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