Jl. Brawijaya No. 101, Ring Road Selatan, Yogyakarta
E-mail : [email protected]
Fax/Telp. (0274) 2818878
Academic Department as
part of which directly relate to the students becomes takes an important role
in giving maximal service to student safisfaction. The service given do not
only relate to tangible things but also
the untangible ones. Quality Service consist of reliability, responsiveness,
assurance, emphaty and physical evidence (tangible).
The target of this
research is to know the influence of academic quality service consisting of
reliability, responsiveness, assurance, emphaty and physical evidence
(tangible) to student satisfaction of AMA YPK Yogyakarta, both individually
(each variable) and simultaneously (together).
The amount of sample in
this research is 78 active students of AMA YPK Yogyakarta. The Amount taken is
based on the amount of existing population, meaning that the more population is
available, the more sample is taken.
The result of research
obtained is that there are 3 independent variables are considered good and
significant namely reliability, empathy and physical evidence (tangible). While
2 other independent variables namely and responsibility of assurance are stated
expressed not significant. The influence of the three independent variables
namely reliability, empathy and physical evidence (tangible) are
considered individually and also
simultaneously significant to student satisfaction. This result can be seen
from result of t test of and also F test
that the t and F test observed are more compared to the t and F test tables.
These three variables give contribution to the student satisfaction of
80.1%, The rest are explained by other
variables which are not included in the
model of this research.
Keyword:
academic quality service, student satisfaction